Q: What is Trade Stack International? A: We're an Australian business based in Japan, specialising in Japanese TCG (Trading Card Games). We connect serious collectors with reputable sellers worldwide—safely, securely, and reliably.

Q: How does shipping work? A: A flat-rate shipping fee applies to all orders under $999 AUD. For orders over $999, an additional shipping fee will be applied and will be shipped the following day.

Q: What’s the typical shipping timeframe? A: Most orders arrive within 6 business days, depending on your location and the selected courier.

Q: Where do your products come from?A: All products come directly from Japan through our trusted local partners. Everything we sell is 100% authentic, genuine, and factory-sealed.

Q: What’s your refund policy? A: Our customer support team is here to help. If you’re unhappy with your order or something went wrong, we’ll work closely with you to resolve the issue and determine if you're eligible for a refund.

Q: What payment methods do you accept? A: We accept secure payments via bank transfer, credit card, PayPal, and Wise. All transactions are encrypted and processed through trusted third-party gateways.

Q: Can I track my order? A: Absolutely. Once your order ships, we’ll send tracking details via email. You can also monitor the shipment in real-time through your courier’s tracking system.

Q: What if there’s a problem with my order? A: If a card arrives damaged, doesn’t arrive at all, or is inauthentic, we’ll step in. Our team reviews each case, examines the evidence, and issues a refund or resolution if necessary.

Q: Do you offer wholesale? A: Yes! For wholesale enquiries, please email us directly at contact@tradestackinternational.com.